Delivery Information

Thank you for shopping with us! We aim to provide a seamless and efficient shopping experience. Here’s everything you need to know about our delivery process:

Processing Time: Orders are typically processed within 1-2 business days (Monday to Friday, excluding public holidays). Once your order is processed, you’ll receive an email with tracking information, if applicable.

Delivery Rates: Shipping rates are calculated at checkout based on the weight of your order and the delivery location. We offer both standard and expedited shipping options to suit your needs.

UK Delivery Times:

• Standard Delivery: 3-5 business days
• Express Delivery: 1-2 business days

International Shipping: We currently ship to selected countries outside the UK. International shipping costs and delivery times vary by destination. Please note that customs duties and taxes may apply and are the responsibility of the customer.

Packaging: We use eco-friendly packaging materials to ensure that your items arrive safely and with minimal environmental impact.

Returns & Exchanges

We want you to be happy with your purchase! If you’re not fully satisfied, we’re here to help. Please read our return and exchange policy below:

Eligibility for Returns: We accept returns within 14 days of receiving your order. To qualify for a return, items must be unused, in their original condition, and in the original packaging.

How to Return an Item:

1. Contact us at office@lifeincolours.co.uk to initiate your return. Please include your order number and the reason for the return.
2. We will provide you with return instructions and, if applicable, a return label.
3. Return the item(s) to the address provided by our team. Please ensure the items are securely packed to avoid damage during transit.

Return Shipping Costs: If the return is due to an error on our part (e.g., incorrect or faulty item), we will cover the return shipping costs. For returns based on personal preference (such as size or change of mind), the customer is responsible for the return shipping costs.

Refunds & Exchanges: Once your return is received and inspected, we will process your refund to the original payment method. Please note that it may take up to 7-10 business days for the refund to appear in your account. If you prefer to exchange your item, please let us know, and we’ll arrange a suitable alternative.

Non-Returnable Items: Certain items are non-returnable due to hygiene reasons, such as a comisioned painting or print.

Damaged or Faulty Items: If your order arrives damaged or defective, please notify us within 7 days of receiving the item. We will offer you a full refund, replacement, or store credit, depending on your preference.

Customer Support

If you have any questions about your order, shipping, or returns, our customer service team is here to help. Contact us via email at office@lifeincolours.co.uk or call us at +44 7754 807 982.